How do I report an issue with my MyTaughtYou order?
Please be sure to e-mail your issue along with your order number at firstname.lastname@example.org. We will respond within 24 business hours (Monday to Friday, 8a to 4p EST).
Do you ship internationally?
We currently ship to US and Canada. *Please note there may be a customs/duties fee required at pickup of your package in Canada.* This includes shipping to US military APO addresses as well. If you have received your tracking for an international package, please use the following link to track your items into the country: http://webtrack.dhlglobalmail.com/.
I need to update my shipping address.
We understand things change. Please email us your NEW shipping address as soon as possible by emailing us at email@example.com. We will do our very best to honor all requests to ship to a new address, different than the address included on your order. If your package has shipped, we cannot guarantee shipping address changes with the delivery carrier.
My order was incorrect or damaged.
Oh no! Please e-mail pictures of what you received including any damage along with order number to firstname.lastname@example.org. We will quickly correct any errors.
Do you accept journal returns?
If your journal is unopened, you may send it back with your order form to our address below: MyTaughtYou 1436 Chattahoochee Ave, Atlanta GA 30318 The unopened journal must be shipped to this address (at your shipping expense) in order for us to process your return and refund you. Shipping fees will not be refunded. Once we have received your item back, we will process your merchandise refund. Please allow 10 business days for refund after receipt of your returned item. Lastly, be sure to email us that you are returning your item, along with your tracking number if you have it. If you have already broken the plastic seal, we are unable to refund or accept return.
My MyTaughtYou order was stolen/lost! What can I do?
For all delivery issues, please contact email@example.com and a representative will assist you within 24 business hours. Please be aware additional documentation including a filed claim number with the delivery carrier will be required as part of this process.